Do you want to make a return, change of goods or repair?

REST INSTRUCTIONS:

N.B: Shipping costs for the return are borne by the customer.

You can make a return of one or more products within 14 daysfrom the date of delivery of the goods.

How to remain the article for the return?

1) Make sure the article has no damage, signs, scratches or malfunctions.

2) Pack the article in the original packaging.

3) Download here Module made Stamp, fill it out and insert the form inside the package.

4) Make the package at the following address of our warehouse:

DIFFEMATIC CONSORZIO Circular P.I.P., 10 65010 Spoltore (PE)

Reimbursement methods:

After receiving and verifying the integrity of the product in the cases listed above, we will proceed to reimburse the items sent, through the method you have used at the time of the order.

Up to a maximum of 15 days for taking charge and processing of the return may be necessary.

If after 15 days. From the date of receipt of the order by the warehouse I had not yet received a reimbursement of the return, please kindly send an e-mail to our customer service at the address info@dieffematic.it  to request information.

Instructions for goods replacement for incorrect purchase:

N.B: The shipping costs for the replacement of goods are borne by the customer. 

You can make a replacement of the goods of one or more products within 14 daysfrom the date of delivery of the goods.

How to remain the article for replacement?

1) Make sure the article has not been installed, that there is no damage, signs, scratches or malfunctions.

2) Pack the article in the original packaging.

3) Download here Merce Change Module For incorrect purchase Stamp, fill it out and insert the form inside the package.

4) Make the package at the following address of our warehouse:

DIFFEMATIC CONSORZIO Circular P.I.P., 10 65010 Spoltore (PE)

Instructions to carry out a repair for warranty products:

N.B: The shipping costs for repair are borne by the customer. 

You can make a repair of one or more products within 24 monthsfrom the date of delivery of the goods.

How to remain the article for replacement?

1) If it is possible to pack the article in the original packaging.

3) Download here repair form  stexpand, fill it out and insert the form inside the package.

4) Make the package at the following address of our warehouse:

DIFFEMATIC CONSORZIO Circular P.I.P., 10 65010 Spoltore (PE)

The guarantee does not cover: failures or damage caused by defects of the electrical system and/or neglect, negligence or inadequacy of the system to the use to which it is intended and in any case from anomalous use; failures or damage due to tampering by unauthorized staff or the use of components that cannot be attributed to the manufacturer and/or spare parts that are not original; defects caused by chemical agents, external bodies or atmospheric and/or natural phenomena in general; failures or damage caused by an incorrect installation of the products according to the rule of art, safety and compliance of use expressly indicated in the technical documentation of the same products; consumer material; interventions for checks and investigations of any defects or defects then not found; compensation for the period of inoperativity of the system where the products are installed.

In the event of a lack of conformity, the customer will have the right to receive, without debit of any shipping costs, to the restoration of the property by sending the spare parts.