Terms and conditions of use of the website www.dieffematic.com

 
1) Object of the contract
By purchase contract "online", the distance contract is meant, that is, the legal shop having the object movable assets and/or services stipulated between a supplier and a consumer and/or customer as part of a distance sales system Organized by the Supplier who, for this contract, only uses distance communication technology called "Internet".
All contracts, therefore, will be concluded directly through the access by the consumer and/or customer to the website corresponding to www.dieffematic.com where, following the indicated procedures, the contract for the purchase of the Well.
 
2) Acceptance of the general conditions of sale
The contract stipulated between Dieffematic and the Customer must be considered concluded with the acceptance, even partial, of the order by Dieffematic. This acceptance is considered silent, if not otherwise communicated in any customer way. By placing an order in the various methods provided, the Customer declares that he has read all the indications provided to him during the purchase procedure, and to fully accept the general and payment conditions. Each customer's right is excluded to compensation or compensation or compensation, as well as any contractual or non -contractual liability, for direct or indirect damage to people and/or things caused by the non -partial acceptance, of an order or by the improper use of the goods purchased.
 
3) METHOD OF PURCHASE
The customer can buy the products on the www.dieffematic.com website by completing all the passages of the purchase trolley. The correct reception of the order is confirmed by Dieffematic. through an e-mail response, sent to the e-mail address communicated by the customer. This confirmation message will report the date and time of execution of the order and an order number to be used in any further communication with the seller. The message proposes all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, using customer service. If you need an invoice, the customer must specify the fields "social name", "VAT number" and "tax code" present in the registration form or use the "Edit billing address" function in phase 2 of the trolley if yes already has a customer account. For accounting and fiscal reasons, invoices after the date of the order cannot be issued. Once the invoice is issued, it will no longer be possible to change it.
In the event of non -acceptance of the Dieffematic Order, it guarantees timely communication to the Customer. By sending the order, the customer agrees and accepts the general terms and conditions of sale.
We reserve the right to cancel any order whose credentials can make us doubt their truthfulness.

 
4) obligations of the buyer
The consumer and/or customer undertakes and obliges, once the "online" purchase procedure has been completed, to provide the press and conservation of these General Conditions, which, however, will have already viewed and accepted as an obligatory step in the 'purchase. The buyer is made to insert false, and/or fantasy data, in the registration procedure necessary to activate the process for the execution of this contract against him and the related further communications; The personal data and the e-mail must only be their real personal data and not of third people or fantasy. It is expressly forbidden to make multiple recordings corresponding to the same person or enter third people data. Dieffematic reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers. The Customer Manleva Dieffematic from any liability deriving from the issue of incorrect tax documents due to errors to the data provided by the Customer, having the only one responsible for the correct insertion.

For the purposes of guaranteeing the product, Dieffematic obliges the buyer to install the automation systems purchased, only and exclusively through professionals equipped with a VAT number that operate as manufacturers and automation installers for doors, gates, barriers, as well as Electrical systems, in possession of the required requirements (Ref. Letter A of art. 4 of Ministerial Decree 37/2008), since there is a correct installation procedure, the guarantee may not be recognized.

The buyer therefore, accepting the general conditions of sale, declares the desire to allow an appropriate and safe installation.

 
5) Method of payment
The purchases made can be made in different ways, in total safety and with maximum transparency:

- Credit / Debt Card: or payment by credit / debit card participating in the international Mastercard, Visa, Maestro etc. etc. circuits. The data are processed in accordance with the law and the circuits are on international anti -fraud safety standards.
- Satispay: or payment method managed by Satispay which allows you to divide the purchase into 3 or 4 installments where there are the requirements.
-Bank transfer: or advance payment by bank transfer. By choosing this method in the order email of the order that you will receive, the details to make the payment will be listed, to accelerate the evasion times, you must send a copy of the accounting or received at the following e-mail address: comm@dieffematic.it
-Postepay: or payment by charging our Postepay card (which can be made online on the Italian Post Office, or by going to any post office).
In the summary email you will receive the number of the card to be recharged;
For a fee made, we kindly ask you to warn us, by sending an email to the address: Com@dieffematic.it
-Paypal (credit card): By choosing this payment method you will be transported safely to the protected servers of Paypal, where you can pay both with Visa or Mastercard type credit cards, and with Postepay or other rechargeable prepaid cards.
-Cash on delivery: or payment on delivery, directly to the courier. This form of payment involves an extra commission of EUR 7.00 and is available for purchases up to a maximum value of EUR 1000.00. The courier is required to accept payments exclusively in cash.
-withdrawal in the store:
From Monday to Friday, from 9 to 12.30 and from 15 to 18.30


6) Shipping method
The delivery costs, if present, are borne by the Customer and are clearly explicit when carrying out the order. Shipments to Italy are carried out by courier.

DELIVERY TIMES, they can vary from 2 to 15 working days: The product can be available, on arrival, or orderable unless delivery from our supplier.

The stock stocks They are not synchronized in real time, therefore it is possible that some products are available even if exhausted.

7) Right of withdrawal
If the customer is a consumer (i.e. a natural person who buys the goods for purposes not referable to his professional activity, or does not carry out the purchase indicating in the order form a VAT number reference), he has the right to withdraw from the contract Purchase for any reason, without the need to provide explanations and without any penalty.
The customer has 14 days to decide to exercise the right to return the products purchased, as required by the consumer code of Legislative Decree 206/05, and these must not have been altered by their original condition and must not have been damaged . The description of the defect must be communicated promptly and must be exhaustive.

Dieffematic will proceed within 14 days from the return of the goods to the total re -crediting of the amount after verifying the integrity of the goods. The re -credited will take place by bank transfer or reimbursement Paypal (in the case of payment via PayPal). It will be care of the customer to promptly provide the bank details on which to obtain a refund (IBAN and holder of the current account). NB. All products must be rendered with its original packaging and in perfect condition, in the negative case it will be retained a sum for the "reconditioning" of the product.


Instructions for the product return or replacement procedure
To exercise the right of withdrawal or make a product in which you have found a defect in conformity, you must send a communication via e-mail to: comm@dieffematic.it where you can express your will to withdraw from the purchase contract or to highlight the defect found.
Our staff will send an e-mail that will identify its practice. Once the communication is received, the customer must carefully pack the product in its original packaging, which must be integrated and complete with each equipment accessory. Nothing should be written about the original packaging of any product. Voluminous packages must be further wrapped with packing paper, small products must be inserted in cardboard boxes.
The package can be sent by mail or with a courier of your choice. No packs are accepted in cash on delivery, parcels in port assigned or goods without original packaging, shipping costs for the return are always borne by the customer.

Dieffematic will proceed within 14 days from the return of the goods to the re -crediting of the amount after verifying the integrity of the goods and retaining exclusively the amount of the shipping costs originally incurred. The re -credited will take place by bank transfer or reimbursement Paypal (in the case of payment via PayPal). It will be care of the customer to promptly provide the bank details on which to obtain a refund (IBAN and holder of the current account).

Dieffematic does not accept returns that do not respond to all the required conditions.
 
8) Privacy
The personal data requested during the forwarding of the order are collected and processed in order to satisfy the express requests of the customer. Dieffematic guarantees its customers compliance with the legislation on the processing of personal data.
Data processing owner is Dieffematic, based in the Circular P.I.P., 10 - 65010 - Santa Teresa di Spoltore (PE), VAT number 02264070687.

9. Guarantee

All products are guaranteed for 2 years, the date on the invoice or on the tax receipt is authentic.

The guarantee also does not include: failures or damage caused by vices of the electrical system and/or neglect, negligence or inadequacy of the system to the use to which it is intended and in any case by anomalous use; failures or damage due to tampering by unauthorized staff or the use of components that cannot be attributed to the manufacturer and/or spare parts that are not original; defects caused by chemical agents, external bodies or atmospheric and/or natural phenomena in general; failures or damage caused by an incorrect installation of the products according to the rule of art, safety and compliance of use expressly indicated in the technical documentation of the same products; consumer material; interventions for checks and investigations of any defects or defects then not found; compensation for the period of inoperativity of the system where the products are installed.

In the event of a lack of conformity, the customer will have the right to receive, without debit of any shipping costs, to the restoration of the property by sending the spare parts. The expenses for sending the product to repair at the DieffEMATIC headquarters are borne by the customer

The customer will send, at his own expense, in the original packaging the defective product, complete with all its parts and the documentation attached therein, at the Dieffematic headquarters. The customer is therefore required to conservation of packaging and the documentation relating to the products purchased until the spirits of the terms provided to exercise the legal guarantee.

If the vice reported was not such pursuant to art. 129 of the Consumer Code, will not operate the guarantees provided for in the preceding terms and any costs incurred by the Dieffematic will be charged to the customer.

Dieffematic will not be held responsible for the damages deriving from the incorrect installation or improper use of the products purchased by the Customer, from the fortuitous case or force majeure, by the intervention rendered by an unauthorized third party.

The guarantee does not cover the components of the purchased assets subject to usury among which only exemplary are indicated.

The Customer within 24 months, starting from the date of receipt of the products, sending a registered letter with return receipt to the address of the Dieffematic, or to the following PEC address: Consortium.dieffematic@pec.it, must communicate the defect found, attach The conformity of the system issued by the qualified installer and be authorized to communicate to the expedition of the property.

Sale of Italian final consumers

Indirect e-commerce is assimilated to correspondence sales and, therefore, for the purposes of billing is worth the rule sanctioned by art. 22, paragraph 1, n. 1) of the Presidential Decree n. 633/1972 where expressly reads that

The issue of the invoice is not mandatory, if it is not requested by the customer not beyond the moment of carrying out the operation

Therefore, in the event of the sale of online material goods, there is no obligation, for the transferor, to issue an invoice, except in the case in which the customer expressly requires the issue. Furthermore, there is no obligation to issue receipt/receipt. The aforementioned simplification is also sanctioned on a legislative level by art. 2, paragraph 1, lett. oo) of the Presidential Decree 696/1996, where it is ordered that the transfers of goods put in place by subjects who make sales by correspondence, limited to these sales, are not subject to the obligation to certify.

Despite the aforementioned simplifications, the obligation to annotate the operation on the register of fees remains firm. The obligation to accompany the goods sold with a transport document remains to accompany.

Since the customer can request the issue of the invoice, it is necessary that the website of the sellers company is prepared in such a way that it is possible, for the buyer, to carry out the relative option and, consequently, to indicate the necessary data for billing, including its tax code. The seller limits himself to annotating the daily sales fees, including VAT, in the register of fees (art. 24 of Presidential Decree 633/1972). The annotation must be performed within the non -holiday day following that of carrying out the operation and with reference to the day of performance. The operation is considered to be carried out at the time of delivery or shipping of the products, except that the payment of the consideration is previously made or an invoice is issued. In the case of use of the credit card, the payment of the consideration is considered made when the customer enters his credit card data in the IT form made available by the seller and, by clicking the sending key, orders the payment. If, at the request of the customers, immediate invoices have been issued, the related amounts (gross of the tax) must be included in the overall daily amount; However, it is necessary to indicate: including invoices from n. at n. (Circular 3 of January 15, 1973 of the Revenue Agency).